Pricing and Features
There are a range of options to suit your business needs and budget.
Facilities Management collects a high volume of anonymous scores to monitor facilities, such as washrooms.
Customer Experience provides KPI scores, detailed customer feedback, and enables customer follow-up and service recovery.
Customer Enquiry Managementallows you to collect, manage, and reply to all feedback from multiple channels, in one system.
STARTER
£35
or 21p per response
One KPI Question
Online or Kiosk Collectors
Real-time Reports
Strong Response Encryption
2 Year Data Retention
STANDARD
£61
or 37p per response
Everything in Starter, plus…
Advanced Logic
Custom Survey Design
5 Year Data Retention
PREMIUM PLUS
Contact Us
for a quote
Everything in Premium, plus…
Custom Analytics
Custom Integrations
Advanced Question Types
Advanced Hardware Options
Unlimited Data Retention
NEW FEEDBACK BUTTONS
£23
+ £149 device cost
Up to 2yr Battery Life
Smiley Face Question
Real-time Alerts
2 Year Data Retention
PREMIUM KIOSK
£40
or 24p per response
Multiple Languages
On-screen Widgets
Cleaner Check-in
10 Year Data Retention
ALL-IN-ONE
CUSTOMER ENQUIRY
MANAGEMENT SYSTEM
£54/ month / user
Multi-channel Support
Case Management
Case Notifications
Complete Case History
Team Collaboration
Track SLA Times
Custom Reporting Dashboards
Volume discounts available, contact us for more details.
All Features
| Feedback Depth and Richness | STARTER | STANDARD | PREMIUM | PREMIUM PLUS |
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KPI Questions  |
ONE | UNLIMITED | UNLIMITED | UNLIMITED |
| Capture Contact Details |
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| Comments |
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| Custom Survey Design |
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| Advanced Survey Logic |
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| Multi-lingual |
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| Advanced Question Types |
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| Response & Results | STARTER | STANDARD | PREMIUM | PREMIUM PLUS |
|---|---|---|---|---|
| Real-time Dashboard Reports |
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| Raw Data Export |
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| Real-time Alerts |
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| API |
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| Strong Response Encryption |
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| Custom-built Analytics |
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| Custom Integrations |
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| Data Retention Period |
2 YEARS | 5 YEARS | 10 YEARS | UNLIMITED |
| Customer Support | STARTER | STANDARD | PREMIUM | PREMIUM PLUS |
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| Helpdesk Support |
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| Device Management |
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| Feedback Depth and Richness | FEEDBACK BUTTONS | STANDARD KIOSK | PREMIUM KIOSK |
|---|---|---|---|
| Smiley Face CSAT KPI |
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| Multiple Choice Drill-down |
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| Comments |
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| Multiple Languages | |
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| On-screen Widgets |
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| Cleaner Check-in | |
| Response & Results | FEEDBACK BUTTONS | STANDARD KIOSK | PREMIUM KIOSK |
|---|---|---|---|
| Real-time Dashboard Reports |
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| Real-time Alerts |
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| API |
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| Strong Response Encryption |
N/A | |
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| Data Retention Period |
2 YEARS | 5 YEARS | 10 YEARS |
| Customer Support | FEEDBACK BUTTONS | STANDARD KIOSK | PREMIUM KIOSK |
|---|---|---|---|
| Heldesk Support |
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| Device Management |
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| Multi-channel Support | STANDARD |
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| Email Enquiries
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| Phone Enquiries
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| Web Enquiries
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| SMS Enquiries |
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| Survey Responses |
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| Face-to-face Enquiries |
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| Case Management | STANDARD |
|---|---|
| Case Prioritisation |
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| Case Categories |
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| Category Code |
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| Email or SMS Case Replies |
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| Email Auto-replies |
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| SLA Tracking Times |
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| Case Notifications |
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| Resolution Notes |
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| Case Reporting | STANDARD |
|---|---|
| KPIs Overview |
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| Helpdesk Reports |
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| Multi-device Access |
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| Report Templates |
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| Custom Design
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| Customer Satisfaction Rating |
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| Data Security |
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| Data Retention Period |
UNLIMITED |
| Case History | STANDARD |
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| Complete Case History |
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| Track Changes
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| Search Criteria |
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| Team Collaborations | STANDARD |
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| Case Sharing |
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| Assign Enquiries |
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| Agent Conflict Detection |
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| Customer Support | STANDARD |
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| Onboarding Training |
ADDITIONAL COST |
| Helpdesk Support |
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